FAQs
Contact us!
We are here for you! Our experienced Brand Ambassadors are available to help you save time and eliminate the guesswork that goes into selecting the perfect gift for friends, family and yourself. Our hours of operation are 10am through 5pm EST Monday through Friday. Please don’t hesitate to contact us at clientservices@templestclair.com or by telephone at (877) 494 8317.
New York City Flagship Store
Our Flagship Store is located at 803 Washington Street in the Meatpacking District, just around the corner from the Whitney Museum and across from the entrance to the High Line. Our store hours are Wednesday through Saturday 11am to 6pm EST and Sunday 12pm to 5pm EST. Contact us by telephone at (646) 652 3110.
Collect In Store
If convenient and you’d enjoy an outing or want to make a gift presentation for someone special, you are welcome to come collect your jewel at our beautiful New York City Flagship Store. If it’s a special occasion, please let us know so we can make it extra special. When you check out online you will have the option to note: Collect In Store. One of our Brand Ambassadors will be in touch to make a date. Any questions please contact: clientservices@templestclair.com
Book a In-Store Appointment
If you are visiting New York City or live nearby, please come see us. We welcome you to make a personal appointment with one of our Brand Ambassadors. We would love to give you a tour of our beautiful flagship store and personalized attention to assist you in finding the perfect jewels for yourself or for a gift. Please use the appointment calendar to book a convenient time. Book now.
Book A Virtual Appointment
If you prefer the virtual world, we are happy to assist you there. One of our Brand Ambassadors can meet with you over zoom to discuss and show you jewelry options. Please use the appointment calendar to book a convenient time. Book now.
Press Inquiries
For all press inquiries, please contact press@templestclair.com.
Engraving
We offer complimentary engraving on our Angel pendants, tree of life pendant, and lockets. Please allow 2 weeks for completion and delivery. The Tree of Life pendant can be turned into a family tree by engraving names or initials along the branches. Please inquire about special engraving and timing for these pieces. All sales are final on personally engraved jewels. For inquiries about engravings please contact clientservices@templestclair.com
Sizing
All jewelry sizing is approximate. For exact measurements, please contact us directly at clientservices@templestclair.com.
Giftwrapping
All templestclair.com purchases arrive wrapped in our signature boxes, pouches and tissue decorated with watercolors by Temple. All boxes include an authenticity card (and gift card if requested). For special requests, please contact clientservices@templestclair.com. We will always do our best to accommodate you.
Gift Notes
We offer handwritten notes with any purchase. Clients will be prompted at checkout if you wish to personalize your gift with a message.
Creating an Account
You do not need to create an account to make a purchase BUT an account will save you time for faster checkout and tracking your orders. Having your own Temple St. Clair account allows you to keep in touch so that you will be the first to know about new jewels, discoveries, and adventures. Create an account here.
The Wishlist
Creating an account with Temple St. Clair will allow you to create your own personal wishlist that you can edit, add, and purchase from anytime you come to our website. Add to your wishlist anywhere you see a heart.
Payment
Temple St. Clair accepts all major credit cards, Apple Pay, Google Pay and Shop Pay. We take your privacy seriously. We are committed to protecting your online shopping experience. Please see our privacy policy here.
Sales Tax
Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination. The terms contained herein are subject to change as taxation regulations evolve. We monitor state and local tax laws to ensure compliance. Customers shall be responsible for compliance with applicable laws and regulations regarding payment of all use taxes, duties and other taxes and the declaration of goods in their respective state or country of residence. Your purchase may be subject to use tax unless it is specifically exempt from taxation. For any purchase that does not collect sales tax, your state may require you to report such purchase and remit tax on a sale, use or individual income tax return. Forms and corresponding instructions may be found on your state website.
Tracking Your Order
You will receive an email with your tracking information as soon as we ship your order. Any questions or concerns, please contact clientservices@templestclair.com
Shipping (Domestic)
Within the US and Canada, we offer complimentary 2-day shipping via Federal Express. Orders will be processed Monday through Friday 10am - 3pm EST. Orders cannot be delivered to PO Boxes or APO/FPO.
You may request Priority Overnight shipping for an additional $35.00 charge by contacting clientservices@templestclair.com.
Shipping (International)
For International shipping, different rates apply and will be applied at time of purchase. Clients are responsible for any applicable duties, tariffs, or taxes.
Shipping (Insurance)
All our shipments are insured against theft and accidental damage while in transit. All shipments require signature upon delivery. Once the package is delivered and signed for, we are no longer liable. Each Temple St. Clair jewel goes through inspection for quality control before sending. We encourage you to inspect your package immediately upon receipt. Should you receive an item you believe to be damaged, please contact: clientservices@templestclair.com
Warranty & Repairs
Temple St. Clair jewelry is crafted with great care in our workshops and undergoes rigorous quality control. Your Temple St. Clair jewelry is warranted for a period of 2 years from the date of purchase against any defects of fabrication. This warranty does not include damage arising from normal wear and tear, accidents or improper use.
To preserve the integrity of your jewel, it is crucial to entrust its care exclusively to Temple St. Clair craftspeople. Opting for any unauthorized service exposes your creation to potential damage or irreparable alterations and also renders the Temple St. Clair warranty invalid.
For service, please contact our repair department at repairs@templestclair.com
Our repair support team and craftspeople uphold the highest standards to ensure that your jewel is returned to you its best condition.
For at home care of your jewelry, please wash in a light bath of mild soap, rinse in cool water. No bleach, no ultrasonic, no rough & tumble processes. We do recommend a periodic professional cleaning to maintain your jewels in the best condition possible.
Jewelry Care
Please take care of your jewels. Temple St. Clair jewelry is meant to stand the test of time. However, that does not mean that our jewels are to be worn for heavy lifting! Use our pouches and boxes to protect your jewels when not being worn. If your jewels need a little refreshening, keep it simple – a light bath in a mild soap, with a rinse in cool water can remove most oils from normal wear. No bleach, no ultrasonic, no rough and tumble processes. We recommend a periodic professional cleaning. For questions concerning jewelry care, please contact repairs@templestclair.com.
Returns & Exchange Policy
We want you to be completely happy with your purchase. If for any reason you are not completely satisfied, you may return unworn, undamaged items within 14 days for a full refund, exchange, or credit. After 14 days, all sales are final. All sales are also final for customized engraving and sizing. To return, please contact clientservices@templestclair.com to request a Return Authorization Label.
We reserve the right to update or change our return policy at any time. Additionally, certain items may be designated as final sale on a case-by-case basis at our discretion, and such items will not be eligible for return or exchange.
Artwork
All the watercolors and drawings on the website, for our packaging, printed materials and Zodiac Notebooks are original art created by Temple.
Intellectual Property
Temple St. Clair holds all the intellectual property rights to the content of the Temple St. Clair Website; and its trademarks, logos, domain names, documents, photographic and audio-visual representations, and all distinctive artwork and marks relating to them and as such are the intellectual property of Temple St. Clair in which it holds commercial property rights. All the trademarks mentioned on the Temple St. Clair Website are registered and hence protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
In the absence of express consent in writing, Temple St. Clair’s intellectual property may not be reproduced, disclosed, distributed, represented, distributed, translated, broadcast, amended or transcribed, wholly or in part, on any media and using any process under any circumstances.
Nor may Temple St. Clair Website users put any hypertext link on any website to the Temple Clair Website and/or the pages it contains without Temple St. Clair’s express consent in writing.
Country of Origin
Temple St. Clair founded her eponymous company in Florence, Italy and has continued to work with Florentine master goldsmiths, setters, chiselers, and engravers since the 1980’s. As Temple St. Clair has grown and expanded, we have sought out some of the greatest artisanal hands worldwide. We have extended our reach to other jewelry centers in Italy; to Italian goldsmiths who have set up workshops in Thailand; and to individual craftsmen in Sri Lanka (ancient Ceylon). Each of these countries has a rich tradition of fine gold work. We have also brought some work home to the United States; many of our wonderful chains are made domestically.
Temple St. Clair is now headquartered in New York City and being a U. S. based company, we follow U.S. importation and product disclosure regulations for all our jewelry. According to U.S. customs and importation guidelines, Country of Origin of a finished piece of jewelry is defined by the country “where a piece undergoes substantial transformation”, meaning where a piece becomes a ring, earring, pendant etc. An individual pendant may include an 18K gold angel coin made in Florence but if that coin is made into a ring or pendant in Sri Lanka, the country of origin is Sri Lanka. The same applies to a jewel with a gemstone: for example, we send a beautiful green tourmaline from Namibia to Florence to make a ring; the resulting country of origin of the ring will be Italy where it is made, not where the gem is from.
Our goldsmith partners in Italy, Sri Lanka, Thailand, and the United States are like family to us. We have known and worked with them for decades. We visit the workshops regularly to review our expectations and to communicate our vision. Each one of our goldsmiths knows, respects and is proud to fulfill our uncompromising demand for quality. Together we strive to maintain the millennia-old, cross-cultural traditions of fine jewelry while seeking to define leadership in responsible practices for the future.
To validate COO for finished jewelry, TSC has a system in place that includes the following measures: (a) Imported product is processed by Overton & Co., America’s oldest operating Customs brokerage, (b) a COO tag is attached to imported TSC merchandise when shipped, and (c) TSC’s senior management team regularly conducts site visits to its manufacturers to observe the work in progress.
Supplier Code of Conduct
Temple St. Clair LLC (TSC) prides itself on its reputation for honesty, integrity, and excellence in everything we do. We hold our suppliers and business partners to the same high standards to which we hold ourselves. Our customers and stakeholders demand no less. TSC therefore expects and requires that all goods purchased for sale through our wholesale, retail, and ecommerce entities, or under its trademarks, be produced in facilities that meet certain specific criteria for human rights, working conditions and protection of the environment. The requirements described below are meant to ensure that our expectations are achieved.
COMPLIANCE WITH APPLICABLE LAWS: Supplier shall comply with all applicable laws and regulations governing employment, including but not limited to laws governing such issues as child labor, forced labor, wages, hours, overtime, overtime pay, working conditions, benefits, and health and safety.
CHILD LABOR: Supplier’s Manufacturing Facilities shall not employ children. Children are those younger than the age when compulsory schooling has been completed, those younger than 15 years of age, and those younger than the minimum legal age requirement in effect in the jurisdiction where Supplier’s Facility is located. Supplier shall obtain accurate documentation of the date of birth of each person employed in Supplier’s Manufacturing Facilities and maintain such documentation in the facility for review and inspection
VOLUNTARY EMPLOYMENT: Workers in Supplier’s Manufacturing Facilities shall be free to leave their employment without threat or coercion. Accordingly, Supplier shall not employ forced, indentured, debt-bonded or convict labor, nor use any practice to coerce the continued employment of any person, such as the practice of requiring employees to pay recruitment commissions or the withholding of travel documents.
HOURS OF WORK: Except in extraordinary business circumstances, the regular work schedule, excluding appropriately compensated overtime, shall not exceed 48 hours per six-day period, and total working hours, including overtime, shall not exceed 60 hours in a given week or 12 hours in a given day. Employees shall receive at least one day off after working six consecutive days. All overtime shall be voluntary.
COMPENSATION: Supplier’s Manufacturing Facilities shall pay wages and overtime pay as required by applicable laws. However, if local standards for wages and overtime pay in the industry in which Supplier’s Facility is engaged are higher than the legally required minimum, Supplier’s Manufacturing Facilities shall meet or exceed such higher standard. Supplier’s Manufacturing Facilities will provide their workers with understandable wage statements for each pay period, which statements will disclose days or hours worked, the wage or piece rate applicable, and the nature of any deductions taken from pay.
FAIR AND EQUAL TREATMENT: Supplier’s Manufacturing Facilities shall not use corporal punishment, threats of violence or other forms of mental or physical coercion. Sexual harassment of workers will not be engaged in or permitted and workers will not be discriminated against on grounds of race, religion, age, national origin, sexual orientation, gender, disability, or any other applicable prohibited grounds unrelated to the ability of the worker to perform his or her job.
HEALTH AND SAFETY: Supplier’s Manufacturing Facilities shall be safe and healthy places to work. Lighting, temperature control and ventilation shall be adequate for the safe performance of the work and the health and comfort of the employees. All machinery shall be equipped with guards and safety cut-offs to prevent injury. Fire exits shall be clearly marked and all passageways to such exits shall be kept clear of materials and equipment. Fire extinguishers shall be provided, tested, and kept in working condition and evacuation drills shall be conducted on at least an annual basis. Workers will be provided, at Supplier’s expense, with eye protection and other personal protective equipment (such as aprons and heat-proof gloves) necessary to the safe performance of the work, trained in the use of such equipment and required to use such equipment. Hazardous materials shall be kept and used in properly ventilated facilities in safe and adequate storage containers and disposed of properly and all workers will be provided with safety data sheets concerning the safe and proper use of such hazardous materials and the proper treatment for exposure to or ingestion of such materials. Safe supplies of potable water shall be provided, and all lavatory facilities shall be kept in a sanitary condition.
FREEDOM OF ASSOCIATION: Where permitted by law, Suppliers shall recognize and respect the right of employees to freedom of association and collective bargaining. In all events, workers shall be free to express legitimate grievance and concerns to Supplier management without fear of retribution or punishment.
ENVIRONMENTAL LAWS AND REGULATIONS: Supplier’s Manufacturing Facilities shall be operated in compliance with all applicable environmental laws and regulations. At a minimum, all hazardous waste shall be disposed of in facilities designed for such disposal without risk to the environment.
CONFLICT DIAMONDS AND THE KIMBERLEY PROCESS CERTIFICATION: Supplier hereby agrees, represents, and warrants that it shall adhere to all guidelines and maintain and collect all necessary warranties related to the Kimberley Process Certification and System of Warranties. Supplier further agrees and warrants that any-and-all diamonds, whether loose or in finished goods, invoiced to Temple St. Clair LLC have been purchased from legitimate sources, are conflict free, and are in compliance with the United Nations resolutions.
Supplier hereby warrants to and shall comply with the following warranty statement - which statement Supplier shall print on all finished goods invoices remitted to Temple St. Clair LLC:
“The diamonds herein invoiced have been purchased from legitimate sources not involved in funding conflict and in compliance with the United Nations resolutions. The seller hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.”
SUBCONTRACTING AND HOME WORK: Supplier agrees that all work on goods to be delivered to Temple St. Clair LLC shall be performed in Supplier’s Facility, as disclosed to Temple St. Clair LLC in the Data Sheet, and that workers shall not be required to perform such work in their homes or other facilities. No work or portion of the work on such goods may be subcontracted without the prior express written permission of Temple St. Clair LLC.
Temple St. Clair LLC or its agents shall be permitted to visit Supplier’s Manufacturing Facilities to assure compliance with the foregoing standards and shall have open and free access to communicate with all workers engaged at Supplier’s Manufacturing Facilities outside the presence of facility management without threat to such workers of loss of job or reprisal. Such visits may be scheduled or unscheduled.
Although Temple St. Clair LLC desires to work with its Suppliers towards continuous improvements of the processes by which goods are produced, Temple St. Clair LLC nevertheless reserves the right to cancel all outstanding Purchase Contracts, suspend future Purchase Contracts, or terminate its relationship with Suppliers where circumstances demand.
Beyond communicating the above expectations, Temple St. Clair LLC is committed to ongoing progress and sees this as a living document. TSC reserves the right to amend and adjust this document as better practices evolve and emerge.
A copy of this Code of Conduct in the local language shall be posted in a location visible to all employees at all facilities that produce products or components of products for Temple St. Clair LLC.
For inquiries, feedback or complaints, please contact: sustainability@templestclair.com