Advice and Help

We are here for you! Our experienced client service specialists are available to help you save time and eliminate the guesswork that goes into selecting the perfect gift for friends, family and yourself. Please don’t hesitate to contact us at clientservices@templestclair.com, or by telephone at +1.646.257.4390 between the hours of 10am and 5pm EST Monday through Friday.

Artwork

All of the watercolors and drawings on our website are original art created by Temple.

Contact

If you wish to speak with us directly, you can reach us by telephone at +1.646.257.4390 or by email at clientservices@templestclair.com.

Creating an Account

Having your own Temple St. Clair account allows you to save address information for faster checkout and to track your orders easily. However, you do not need to create an account to make a purchase.

Engraving

We offer complimentary engraving on our Angel pendants. Please allow 2 weeks for completion and delivery. Other pieces such as the Tree of Life pendant and locket are also available for personalized engraving. The Tree of Life pendant can be turned into a family tree by engraving names or initials along the branches. Please inquire about special engraving and timing for these pieces. All sales are final on personally engraved jewels.

Gift Wrapping

All templestclair.com purchases arrive wrapped in our signature boxes, pouches and tissue decorated with watercolors by Temple. All boxes include an authenticity card (and gift card if requested). For special requests, please contact clientservices@templestclair.com. We will always do our best to accommodate you.

Gift Notes

We offer handwritten notes with any purchase. Clients will be prompted at checkout if you wish to personalize your gift with a message.

Jewelry Care

Please take care of your jewels. Temple St. Clair jewelry is meant to stand the test of time. However, that does not mean that our jewels are to be worn for heavy lifting! Use our pouches and boxes to protect your jewels when not being worn. If your jewels need a little freshening, keep it simple – a light bath in a mild soap, with a rinse in cool water can remove most oils from normal wear. No bleach, no ultrasonic, no rough and tumble processes. We recommend a periodic professional cleaning.

Payment

Temple St. Clair accepts all major credit cards and PayPal. We take your privacy seriously. We are committed to protecting your online shopping experience. Please see our privacy policy here.

Repairs

Please contact clientservices@templestclair.com for information regarding repairs. Repairs will be evaluated on a case-by-case basis.

Returns & Refund Policy

We want you to be completely thrilled with your purchase. If for any reason you are not completely satisfied, you may return unworn, undamaged item within 14 days for a full refund, exchange or credit. After 14 days, all sales are final. All sales are also final for customized engraving and sizing. To return, please contact clientservices@templestclair.com or call us at +1-646-257-4390 to request a Return Authorization Label.

Sales Tax

Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination. The terms contained herein are subject to change as taxation regulations evolve. We monitor state and local tax laws to ensure compliance. Customers shall be responsible for compliance with applicable laws and regulations regarding payment of all use taxes, duties and other taxes and the declaration of goods in their respective state or country of residence. Your purchase may be subject to use tax unless it is specifically exempt from taxation. For any purchase that does not collect sales tax, your state may require you to report such purchase and remit tax on a sales, use or individual income tax return. Forms and corresponding instructions may be found on your state website.

Shipping (Domestic)

Within the US and Canada, we offer complimentary 2-day shipping via Federal Express. Orders will be processed Monday through Friday 10am -3pm EST. Orders cannot be delivered to PO Boxes or APO/FPO.

Shipping (International)

For International shipping, different rates apply and will be applied at time of purchase. Clients are responsible for any applicable duties, tariffs or taxes.

Shipping (Insurance)

All of our shipments are insured against theft and accidental damage while in transit. All shipments require signature upon delivery. Once the package is delivered and signed for, we are no longer liable. Each Temple St. Clair jewel goes through inspection for quality control before sending. We encourage you to inspect your package immediately upon receipt. Should you receive an item you believe to be damaged, please contact: clientservices@templestclair.com

Shipping (Tracking Your Order)

You will receive an email with your tracking information as soon as we ship your order. Any questions or concerns, please contact clientservices@templestclair.com

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