Contact Us
Our Temple St. Clair Ambassadors are delighted to assist with your purchases, styling advice, gift ideas, and more.
Connect with us in whichever way you prefer.
CALL US
Our Client Services team is available seven days a week, 10 AM–5 PM ET.
Tel. 1-917-755-3121
LIVE CHAT
Connect with a Temple St. Clair Ambassador when available.
VISIT US
We welcome you to our New York flagship in the Meatpacking District.
803 Washington Street New York, NY
Tuesday–Saturday: 11 AM–6 PM
Sunday: 12 PM–5 PM
Hours may vary during holidays.
APPOINTMENTS
Enjoy a personalized appointment, in person or virtually.
Request an Appointment
EMAIL US
Our Ambassadors will be happy to assist and respond as soon as possible.
clientservices@templestclair.com
1. ORDERING & PAYMENT
PAYMENT OPTIONS
Temple St. Clair accepts all major credit cards, Apple Pay, Google Pay, and Shop Pay for purchases online, by phone, and at our New York flagship.
Wire transfers may also be arranged through our Client Services team.
We do not accept personal checks, traveler's checks, or other forms of payment by check.
For questions regarding payment options, please contact TSC Client Services.
SALES TAX
Applicable sales tax is calculated automatically at checkout based on the shipping destination and relevant state and local tax laws.
For purchases where sales tax is not collected, customers may be responsible for reporting and paying applicable use taxes in their state of residence.
International orders may be subject to additional duties and taxes in accordance with the destination country's regulations.
Create a Temple St. Clair account for faster checkout, easy access to your order history, and a more seamless shopping experience.
2. SHIPPING, DELIVERY & GIFTING
DOMESTIC SHIPPING
We offer complimentary FedEx 2-Day shipping within the United States.
Orders are processed Monday through Friday, 10 AM–3 PM ET. We are unable to ship to P.O. boxes or APO/FPO addresses.
Priority Overnight shipping is available for an additional $35, and Saturday delivery for $50. Please contact our Client Services team to arrange expedited shipping.
INTERNATIONAL SHIPPING
We are pleased to ship internationally. Shipping rates are calculated at the time of purchase. Clients are responsible for any applicable duties, tariffs, and taxes.
TRACKING YOUR ORDER
You will receive an email with tracking information as soon as your order ships.
For questions or assistance, please contact our Client Services Team.
SHIPPING INSURANCE & DELIVERY
All shipments are insured against theft or accidental damage while in transit and require a signature upon delivery.
We encourage you to inspect your purchase upon receipt. If you have any concerns about its condition, please contact our Client Services Team promptly.
GIFT WRAPPING
Every Temple St. Clair purchase arrives beautifully presented in our signature packaging, including boxes, pouches, and tissue adorned with Temple's original watercolors. An authenticity card accompanies each jewel.
For special requests, please contact our Client Services Team.
GIFT NOTES
We are happy to include a handwritten gift note with your purchase. Simply indicate your request at checkout.
COLLECT IN STORE
You are welcome to collect your purchase at our New York flagship, located at 803 Washington Street in the Meatpacking District.
If your purchase is a gift for a special occasion, please let us know. We would be delighted to make it even more memorable.
To arrange in-store collection, please contact our Client Services Team.
3. RETURNS & EXCHANGES
We want you to be delighted with your Temple St. Clair purchase.
FINE jewellery
Unworn Fine Jewellery may be returned for a full refund within 7 days of receipt. After 7 days, eligible pieces may be exchanged or returned for store credit within 14 days of receipt. All purchases over $30,000 are final sale.
All returns and exchanges must be unworn, in their original condition, and accompanied by their original packaging and documentation. All returns are subject to inspection.
HIGH jewellery & SPECIAL ORDERS
High Jewellery, one-of-a-kind creations, limited edition jewels, special orders, and personalized or altered pieces are final sale.
ARRANGING A RETURN OR EXCHANGE
Please contact our Client Services Team for authorization and assistance.
4. Jewellery CARE & SERVICES
CARING FOR YOUR JEWELS
Temple St. Clair jewels are created to be treasured for a lifetime.
When not being worn, we recommend keeping your jewels in their original pouches or boxes. For occasional cleaning, gently wipe with a soft cloth. Some gemstones require special care, so please avoid harsh chemicals, ultrasonic cleaners, and abrasive cleaning methods.
We recommend periodic professional cleaning to maintain the beauty of your jewels.
For questions or assistance with cleaning or refurbishment, please contact our Repair Services team.
WARRANTY
Every Temple St. Clair jewel is crafted with exceptional care and undergoes rigorous quality inspection.
We warrant our jewels against defects in craftsmanship for two years from the date of purchase. This warranty does not cover normal wear and tear, accidental damage, or improper use.
We recommend that all servicing and repairs be entrusted to Temple St. Clair. Work performed outside our workshops may compromise the integrity of your jewel and may void the warranty.
REPAIRS & RESTORATION
Our Repair Services team is available to assist with repairs, adjustments, professional cleaning, and refurbishment of your Temple St. Clair jewels.
Please contact TSC Repair Services for an assessment and information regarding services, timing, and pricing.
ENGRAVING
We offer complimentary engraving on our Angel pendants. Please allow approximately two weeks for completion and delivery.
Other jewels, including our Tree of Life pendants and lockets, may also be personalized. The Tree of Life pendant can become a family tree, with names or initials engraved along its branches.
For special engraving requests and timing, please contact TSC Repair Services.
Personalized and engraved jewels are final sale.
SIZING
For assistance with ring sizing, chain lengths, or other adjustments, please contact our Client Services team.
Press Inquiries
For all press inquiries, please contact press@templestclair.com
NEED FURTHER ASSISTANCE?
Our Temple St. Clair Ambassadors are delighted to assist you with any questions or special requests.
Call: 1-917-755-3121
Email: clientservices@templestclair.com
Hours: Seven days a week, 10 AM–5 PM ET